Privacy Policy |
PRIVACY POLICY(“we”) Willow Pond Enterprises (Holdings) Limited are committed to protecting and respecting your privacy. This policy (together with our terms and conditions of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By ticking the acceptance box when signing up to use our Services, and by your continued use of the Services, you agree to be bound by this policy as updated from time to time. This policy will tell you about: Ø Who we are Ø Your rights to access and/or amend data held and opt out of consenting to uses of your data Ø What data we collect Ø What we do with this data Ø Where we store this data Ø How long we store your data for Ø Steps taken to keep data safe Ø Our Cookie policy Ø Our right to amend our policy 1. WHO WE ARE Willow Pond Enterprises (Holdings) Limited are the data controllers. Our sites 2Connect and Let’s Meet are our two subsideries, which we own and operate, which include social, dating and matchmaking sites. We refer to our sites as the “Services” within this policy. Some of our terms and conditions will make reference to our Company, and any reference in this policy to “we” will include our Limited Company. 2. ABOUT OUR SITES We want to offer you a full range of products and services and in order to do that we will share your details within our sites (to meet like-minded people) and we will market our different products and services to you (See below Marketing). By agreeing to this policy you give us permission to reproduce and broadcast the information contained in your profile including your name, photograph, chat up “line”, description etc. (a) Accessing the data we hold on you If you want to know what data we hold on you, you have a legal right to obtain this information from us. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you and reserve the right to make a small charge for this service. To make a Subject Access Request please email us at admin@2connect.ie attaching a photographic ID (e.g. passport or driving licence) and utility bill (to provide proof of your address). This is to ensure we only send your data to you. Our address for this purpose only is Legal Department: Willow Pond Enterprises 5 Castleyard 20 Saint Patricks Road Dalkey South County Dublin (b) Amending/correcting the data we hold on you We want to make sure we have everything correct, so If you want to amend the data we hold on you please contact us at admin@2connect.ie to make any amendments to our records. (c) Changing your consent and opting out If you would like to change your settings, you can do so, through your account at any-time, or otherwise you can contact our Administration team. In doing this you have to understand this will result in a loss of functionality of the sites and a reduced user experience. 3 WHAT INFORMATION WE PROVIDE ABOUT YOU We may process information about you. This data is considered to be Personal Data (that means you can be identified by it). (a) Information provided by you when you sign up to our Services We provide personal details including your name, telephone/mobile, email address, date of birth, race, religion, sexual orientation and any other information you submit when you create a profile and sign up to our Services. (b) Data we collect in respect of customer service and support If you contact Customer Support we will keep any information you provide to us including records of correspondence. If you provide feedback to us, or take part in any customer survey or competitions, we will keep any information you provide. (c) Data we collect/you upload from your activity across our Services When you use our Services to search for other users, explore our Services, or interact with other users, we will gather data related to these activities including any information you populate in your profile with including photographs (see also – Important Notice about the type of photos you are not allowed to display), and about how we use your photos. Your location according to the IP address assigned to your computer or mobile device by your internet Service Provider, and mobile location data (see more details below – information we collect about your location) Usage data about how you use our site, this is what we consider Anonymous Data, which we collect using Cookies (see more details below – Our Cookies Policy (d) Information we collect about your location We can collect location data from your computer and/or mobile device. When accessing the Services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us please turn off this feature by following your mobile device instructions to do so. We can track your IP address if you are using a computer to access the Services. If you are using a mobile device we use GPS with an accuracy range of 20 to 100 metres. Although location data is anonymous and cannot identify you, it can be shown to other users so please exercise caution if you do not wish to publicise your location. We also use your location data to research our own Services, develop new products and improve our Services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device including the brand, model, version of operating system, email accounts, mobile carrier and so on. (e) Information we collect about your Contacts Some features of the Services allow you to share your user experience with people you know (“Your Contacts”), or to invite them to join the Services. When given the option to do so, you can choose to upload your Contacts information, we will request their name and email address. If you give us your password to upload these Contacts through a web based email provider we shall not store your password after you have uploaded your Contacts’ address. You are also responsible when you select a friend to be invited by email or SMS mobile application. 4 HOW WE USE YOUR INFORMATION – AN OVERVIEW We process data we collect from you for the following core purposes: Ø To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to this); Ø To help us improve the structure, layout and usability of the Services; Ø To allow you to participate in any interactive features of the Services (including the features that require the mobile phone number); Ø To help personalise your repeat visits to and usage of the Services; Ø To notify you of any compatible matches or any matches who are near your location; Ø To provide you with information on products or services or news and offers that you request from us (see below under “Marketing” for more information); Ø To answer any questions you may raise or respond to any comments you may send to us Ø To notify you about changes to our services or the functionality of the Site; Ø To carry out market analysis and research Ø To ensure that you are complying with the terms and conditions of use and to comply with our statutory and regulatory obligations. Providing our products and services We use the information we collect about you: (1) To fulfil your request for our products, programs, and services (2) To respond to your inquiries about our offerings (3) To provide, personalize, and improve our offerings, and (4) To offer you other products, programs, or services from us and our affiliates. Communications We use information about you to communicate with you, including: (1) To notify you when we make changes to our terms; (2) To otherwise enforce or exercise any rights in our terms; (3) To fulfil a request by you for an online newsletter; (4) To confirm purchasers you have made through our Website; or (5) To contact you about your account with us (including managing your account and providing you with customer support). Please note that any communications from other users are through our internal systems, which we use to match the message to you and generate an email notice without disclosing any information aside from your chosen screen name and the information contained in your profile. Occasionally, we also may use this information to offer products, programs, or services to them. Mobile device data usage When you access our Website on a mobile device, we may use the information collected for any purpose stated in this privacy policy. Use of non-personal information We use aggregate information about our users and non-personal information that we collect to improve the design, functionality, and content of our Website and to allow us to personalize your experience with our Website and offerings. We use this information (1) To provide, maintain, personalize, protect, improve, and develop our products, programs, and services and to operate our business, (2) To analyse usage and performance of our Website 5 MARKETING (a) When we market to you directly about our products and services We may send you information about products and services, news and offers, that may be of interest to you. We may do this by contacting you through your email address or mobile phone that you have provided. You have the option to opt-out of our marketing communications at any time (see below). (b) Opting out of marketing If you change your mind about the marketing consent you have granted to us, you can amend your preferences under the “My Account” section of your chosen Site or emailing us at admin@2Connect.ie. 6 WHERE WE STORE YOUR DATA The personal data that we collect from you is stored on a server in The United States of America. All credit card data is stored by our payment provider Stripe Global-Payments Ireland. If at any-time we decide to transfer our location, we will inform you. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 7 HOW LONG WE KEEP YOUR DATA FOR We only store data for as long as it’s necessary to provide products and services to you and others, with information typically being held until you cancel your membership. For data storage purposes however, our users are considered as either being: (a) Active users. If you are an Active user, we will store your data until you cancel your account. (b) Inactive users. If you are an inactive user, you should be aware that we will continue to store your data until you cancel your account, and continue to market to you. Even if you have not logged into your account for a period of time, we still hope you will return to use the services regularly and we want your information to be there for your convenience, so you should be aware that you will be still appear in our search results for other users, and your profile will remain visible. The responsibly to change your preferences or cancel your account lies with you. (c) Cancelled Users. If you are a cancelled user, we will delete your data 10 months after the date of cancellation. It is important that we retain your data for this short period after cancellation to ensure that we can answer any payment or account related queries. Even after you remove information from your profile or delete your account, copies of this information maybe still viewable and/or accessed on the internet or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. (d) Banned and Terminated users. If your account is ever terminated by us, you are detected as a potential or actual scammer, or a potential or otherwise threat to our business or our users, your email address will be retained on our internal blacklist for as long as we deem necessary to protect the business and its users. 8A HOW WE KEEP YOUR DATA SECURE Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorised access or disclosure. We cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this privacy policy. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorised third party access, or other causes beyond our reasonable control. 8B HOW YOU CAN HELP KEEP YOUR OWN DATA SECURE Unfortunately, the transmission of data via the internet is not completely secure. Although, we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorised access or disclosure This includes using secure sockets layer (ssl) software which encrypts the personal information you input, and storing information in encrypted form behind a firewall designed to block access outside our network. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmission on the internet cannot be made absolutely secure. Moreover, we cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this privacy policy. We assume not responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorised server access, or other causes beyond our reasonable control. We recommend and encourage you and (all members) to think carefully about the information they disclose about themselves. 9 OUR COOKIE POLICY We may collect information about your computer or mobile device by using Cookies. If you use our site you are consenting to the use of Cookies as explained here. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to enhance our security, help us gather information during subscription and to understand our web traffic trends. Cookies help us to improve the Services and to deliver a better and more personalised service. They enable us: To estimate our audience size and usage pattern To store information about your preferences, and so allow us to customise the Services according to your individual interests; To speed up your searches; To recognise you when you return to any website or application; When you visit the site, a session ID cookie is placed on your computer. We also place persistent cookies (also known as local storage devices) on members’ computers, so that we remind them to make your login in process faster and easier. CONTROLLING AND DELETING COOKIES On your computer, open Chrome/internet explorer. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data. 10. OUR RIGHTS TO AMEND THIS POLICY We keep our privacy policy under regular review and will post any changes to it on this page. We encourage you review our privacy policy on a regular basis to keep up with any changes and to understand the information we collect, how we use it and under what circumstances. 11. PRIVACY PROTECTION FOR CHILDREN USING THE INTERNET We do not solicit persons younger than legal age for collection of information online. Our site does not permit children under the age of 18 to become users and we do not accept any information from children. By submitting information to us you represent that you are over the age of 18. We encourage parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate us of information about their children 12. PRIVACY PROTECTION FOR ADULTS USING THE INTERNET/MOBILE PHONES We do not solicit adults using inappropriate collection of information online, which includes Inappropriate photographs Inappropriate video clips Harassing another person by way of emailing or texting If you are experiencing any of the above please contact the office and please also send an email to admin@2connect.ie |