(“we”) Willow Pond Enterprises (Holdings) Limited are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By ticking the acceptance box when signing up to use our Services, and by your continued use of the Services, you agree to be bound by this policy as updated from time to time.
This policy will tell you about:
Ø Who we are
Ø Your rights to access and/or amend data held and opt out of consenting to uses of your data
Ø What data we collect
Ø What we do with this data
Ø Where we store this data
Ø How long we store your data for
Ø Steps taken to keep data safe
Ø Our right to amend our policy
1. WHO WE ARE
Willow Pond Enterprises (Holdings) Limited are the data controllers. Our sites 2Connect and Let’s Meet are our two subsideries, which we own and operate, which include social, dating and matchmaking sites. We refer to our sites as the “Services” within this policy. Some of our terms and conditions will make reference to our Company, and any reference in this policy to “we” will include our Limited Company.
2. ABOUT OUR SITES
We want to offer you a full range of products and services and in order to do that we will share your details within our sites (to meet like-minded people) and we will market our different products and services to you (See below Marketing). By agreeing to this policy you give us permission to reproduce and broadcast the information contained in your profile including your name, photograph, chat up “line”, description etc.
(a) Accessing the data we hold on you
If you want to know what data we hold on you, you have a legal right to obtain this information from us. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you and reserve the right to make a small charge for this service. To make a Subject Access Request please email us at email@example.com attaching a photographic ID (e.g. passport or driving licence) and utility bill (to provide proof of your address). This is to ensure we only send your data to you.
Our address for this purpose only is Legal Department:
Willow Pond Enterprises
20 Saint Patricks Road
South County Dublin
(b) Amending/correcting the data we hold on you
We want to make sure we have everything correct, so If you want to amend the data we hold on you please contact us at firstname.lastname@example.org to make any amendments to our records.
(c) Changing your consent and opting out
If you would like to change your settings, you can do so, through your account at any-time, or otherwise you can contact our Administration team. In doing this you have to understand this will result in a loss of functionality of the sites and a reduced user experience.
3 WHAT INFORMATION WE PROVIDE ABOUT YOU
We may process information about you. This data is considered to be Personal Data (that means you can be identified by it).
(a) Information provided by you when you sign up to our Services
We provide personal details including your name, telephone/mobile, email address, date of birth, race, religion, sexual orientation and any other information you submit when you create a profile and sign up to our Services.
(b) Data we collect in respect of customer service and support
If you contact Customer Support we will keep any information you provide to us including records of correspondence.
If you provide feedback to us, or take part in any customer survey or competitions, we will keep any information you provide.
(c) Data we collect/you upload from your activity across our Services
When you use our Services to search for other users, explore our Services, or interact with other users, we will gather data related to these activities including any information you populate in your profile with including photographs (see also – Important Notice about the type of photos you are not allowed to display), and about how we use your photos. Your location according to the IP address assigned to your computer or mobile device by your internet Service Provider, and mobile location data (see more details below – information we collect about your location) Usage data about how you use our site, this is what we consider Anonymous Data, which we collect using Cookies (see more details below – Our Cookies Policy
(d) Information we collect about your location
We can collect location data from your computer and/or mobile device. When accessing the Services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us please turn off this feature by following your mobile device instructions to do so. We can track your IP address if you are using a computer to access the Services. If you are using a mobile device we use GPS with an accuracy range of 20 to 100 metres. Although location data is anonymous and cannot identify you, it can be shown to other users so please exercise caution if you do not wish to publicise your location. We also use your location data to research our own Services, develop new products and improve our Services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device including the brand, model, version of operating system, email accounts, mobile carrier and so on.
(e) Information we collect about your Contacts
Some features of the Services allow you to share your user experience with people you know (“Your Contacts”), or to invite them to join the Services. When given the option to do so, you can choose to upload your Contacts information, we will request their name and email address. If you give us your password to upload these Contacts through a web based email provider we shall not store your password after you have uploaded your Contacts’ address. You are also responsible when you select a friend to be invited by email or SMS mobile application.
4 HOW WE USE YOUR INFORMATION – AN OVERVIEW
We process data we collect from you for the following core purposes:
Ø To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to this);
Ø To help us improve the structure, layout and usability of the Services;
Ø To allow you to participate in any interactive features of the Services (including the features that require the mobile phone number);
Ø To help personalise your repeat visits to and usage of the Services;
Ø To notify you of any compatible matches or any matches who are near your location;
Ø To provide you with information on products or services or news and offers that you request from us (see below under “Marketing” for more information);
Ø To answer any questions you may raise or respond to any comments you may send to us
Ø To notify you about changes to our services or the functionality of the Site;
Ø To carry out market analysis and research
Ø To ensure that you are complying with the terms and conditions of use and to comply with our statutory and regulatory obligations.
Providing our products and services
We use the information we collect about you:
(1) To fulfil your request for our products, programs, and services
(2) To respond to your inquiries about our offerings
(3) To provide, personalize, and improve our offerings, and
(4) To offer you other products, programs, or services from us and our affiliates.
We use information about you to communicate with you, including:
(1) To notify you when we make changes to our terms;
(2) To otherwise enforce or exercise any rights in our terms;
(3) To fulfil a request by you for an online newsletter;
(4) To confirm purchasers you have made through our Website; or
(5) To contact you about your account with us (including managing your account and providing you with customer support). Please note that any communications from other users are through our internal systems, which we use to match the message to you and generate an email notice without disclosing any information aside from your chosen screen name and the information contained in your profile.
Occasionally, we also may use this information to offer products, programs, or services to them.
Mobile device data usage
Use of non-personal information
We use aggregate information about our users and non-personal information that we collect to improve the design, functionality, and content of our Website and to allow us to personalize your experience with our Website and offerings. We use this information
(1) To provide, maintain, personalize, protect, improve, and develop our products, programs, and services and to operate our business,
(2) To analyse usage and performance of our Website
(a) When we market to you directly about our products and services
We may send you information about products and services, news and offers, that may be of interest to you. We may do this by contacting you through your email address or mobile phone that you have provided. You have the option to opt-out of our marketing communications at any time (see below).
(b) Opting out of marketing
If you change your mind about the marketing consent you have granted to us, you can amend your preferences under the “My Account” section of your chosen Site or emailing us at admin@2Connect.ie.
6 WHERE WE STORE YOUR DATA
7 HOW LONG WE KEEP YOUR DATA FOR
We store data for you, and provide products and services to you, until you cancel your membership;
(a) Active Users
If you are an Active User we will store your data until you cancel your account.
(b) Cancelled Users
If you are a cancelled user we will delete all of your data within a month, and to make sure that your payment account is cancelled off our system when your credit card expires.
8A HOW WE KEEP YOUR DATA SECURE
8B HOW YOU CAN HELP KEEP YOUR OWN DATA SECURE
We have designed the Website to make it easy for you to find, connect, and interact with other members of the Website by posting information about yourself. You can also use our electronic messaging system, which allows you to communicate with other users provided you are both subscribers. We recommend and encourage you (and all our members) to think carefully about the information they disclose about themselves. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, Drivers’ license details, and other sensitive information in your profile, which is open to abuse and misuse.
Please be careful about posting sensitive details about yourself on your profile, and uploading photographs. Just remember, where you do upload and choose to tell us sensitive information about yourself, you are also making this public to other users. When you post information about yourself or use the messaging service, the amount of personal information you share is at your own risk. If you post anything that is inconsistent with our terms, or send explicit messages or harass anyone we reserve the right to terminate your account (as shown below).
Cookies help us to improve the Services and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern
To store information about your preferences, and so allow us to customise the Services according to your individual interests;
To speed up your searches;
To recognise you when you return to any website or application;
When you visit the site, a session ID cookie is placed on your computer. We also place persistent cookies (also known as local storage devices) on members’ computers, so that we remind them to make your login in process faster and easier.
CONTROLLING AND DELETING COOKIES
On your computer, open Chrome/internet explorer.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
10. OUR RIGHTS TO AMEND THIS POLICY
11. PRIVACY PROTECTION FOR CHILDREN USING THE INTERNET
We do not solicit persons younger than legal age for collection of information online. Our site does not permit children under the age of 18 to become users and we do not accept any information from children. By submitting information to us you represent that you are over the age of 18. We encourage parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate us of information about their children
12. PRIVACY PROTECTION FOR ADULTS USING THE INTERNET/MOBILE PHONES
We do not solicit adults using inappropriate collection of information online, which includes
Inappropriate video clips
Harassing another person by way of emailing or texting
If you are experiencing any of the above please contact the office and please also send an email